![]() ![]() On Lumia phones (and some others), use the following procedure to reset your phone. ![]() If your phone is unresponsive and you can't reach Settings, you may be able to reset your phone using the hardware buttons. It might take a little while for the process to complete. If you're absolutely sure you want to restore your phone to its factory settings, select Yes, and then select Yes again. Select System > About > Reset your phone. On Start, swipe over to the All apps list, then select Settings. ![]() Resetting your phone will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos, and more.
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